• All orders will ship via courier services
  • The import duty is excluded on the shipping charges.  The import duty is varied by countries and is borne by the buyers.
  • Delivery will be made within 1-2 business days (Monday to Friday) upon order payment is confirmed.  Delivery lead-time is subject to the courier service and custom clearance.
  • All claims for shortages must be reported to customer service (urbandiversales@hotmail.com) within 3 days of delivery.
  • If the delivery company is unable to deliver because you cannot be contacted, we will send you an email notification. 
  • If we do not receive your reply and you remain unreachable, we will arrange the delivery company to return your item to the warehouse.